Watchkeeper Stakeholder Engagement – Building Trust

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The Problem

The MOD client required a short notice ad hoc improvement to the technical availability of a remotely piloted platform.  The approach to delivery was not clear, there were tight timelines and significant commercial challenges to overcome if the capability was to be delivered in time.

The Engage operational manager quickly developed processes and a methodology to ensure activities were coordinated and there was a robust audit chain of activities.  He identified that success would be achieved by building and maintaining trust amongst all parties.  Specifically, he developed strong relationships with industry suppliers.  This sensitive stakeholder management overcame many of the commercial and technical challenges.

Through hard work and, despite CoVID restrictions, appropriate engagement with stakeholder the client was able to achieve Contract Award in a timely manner.  This put the client’s team in a strong position to ensure subsequent project success.

Whatever the commercial and relationship challenges your project may face, Engage Consultants have the judgement and maturity of thought to get your projects back on track.  Our strength is our ability to build relationships and trust amongst all parties.

[the Engage consultant] …displayed exceptional dedication and professionalism during a period of intense pressure and a situation made more difficult by a significant lack of resource combined with challenging customer behaviour and evolving requirements.

Client feedback.

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